The professional Hotline-Service-Team

Technical support hotline covering all aspects of vehicle technology

The professional hotline service team

An essential factor in ensuring long-term customer commitment is a comprehensive and professionally organised range of services. However, it is not always commercially viable for companies to create their own specialist team for all areas, such as a technical repair hotline.

With its team of experienced vehicle experts, AuDaCon AG offers target-group orientated and professional support for all automotive areas.

On the basis of their many years of practical experience, and supported by permanent access to original data of vehicle manufacturers, the AuDaConEXPERT  team of AuDaCon AG offers, amongst other things, support in the following areas:

Access to the assembled knowledge and experience of vehicle specialists (knowledge database) in the complete AuDaConEXPERT team

Qualified contact partners

The contact partners of the AuDaConEXPERT team have many years of experience in the vehicle sector. Every inquiry is discussed in active dialogue with the customer, in order to find the best solution for every case.

The AuDaConEXPERT  team has access to the complete knowledge of all vehicle specialists, together with direct access to the original vehicle manufacturer’s documentation.

The variety of subjects and performance capabilities of the AuDaCon AG EXPERT team knows almost no limits. The available services cover many current subjects in all technical areas relating to cars, LCV and commercial vehicles. We support both you and your customers in setting values, technical data, fault diagnosis, set value tables, repair instructions, wiring diagrams, installation instructions and in many other areas.

Perfect service

The actual extent of all support services is defined on the basis of clear agreements with the client, and an individually developed business model.

Amongst other things this includes definitions on the customer group to have access authorisation and their identification. The means of communicating the solutions to the customer (fax, telephone, e-mail) are also defined and agreed. The method of supplying the assessments to the client is specified. In parallel with this process comes the installation and setup of the hardware and software (own telephone number, fax, e-mail access).

AuDaConEXPERT Premium-Line

The Premium-Line is an open hotline to workshops. Here the workshop can obtain direct contact to the AuDaConEXPERT team. The team directly answers all technical inquiries relating to cars, LCV and commercial vehicles.

AuDaConEXPERT  Product-Line

The Product-Line includes the product portfolio of the customer in the support. The range of available services extends from the technical hotline through to sales support. The detailed assessments are tailored to meet the needs of the client.

AuDaConEXPERT Customer-Line

The Customer-Line is directed at the client and his needs.

Product- and/or service-related technical questions are answered, and pre-defined assistance is provided. The AuDaCon AG EXPERT team also provides support in the fault diagnosis of specific problems of the user group, and also helps in the research of data and information.

AuDaConEXPERT

The essential tool for professional hotline service